Can I be a Sponsor?
Yes. Anybody can be a Sponsor. You will need either (a) a PayPal account, or (b) a debit or credit card. You will be asked for your details when you pledge to a project.
How do I make a pledge?
Simply hit the 'Sponsor This Project' button at the right-hand side of the page and follow the on-screen instructions.
When will I be charged?
Projects can accept PayPal or payment cards. If the project you pledge to achieves its minimum needed, your card or Paypal account will be charged after the project deadline - which can be seen on the project page. If the project is unsuccessful no money changes hands, so your card/account is not charged. After the project deadline, PayPal payments take up to 24 hours to process, and card payments take up to 7 days.
What happens if a project does not achieve its minimum needed?
Nothing! No money changes hands. This is all-or-nothing funding.
Can I pledge anonymously?
Yes. When you make a pledge you will be given the option of displaying:
- your name and the value of you pledge;
- just your name; or
- remaining completely anonymous.
Please note that you will not be anonymous to the Crafter - only to the public.
Is the value of my pledge made public?
Not automatically. We leave it entirely up to you to decide whether your name and contribution should be displayed as described above.
Will you notify me if the campaign is successful?
Yes. You will receive an email regardless of whether the campaign is successful or not.
Can I change my pledge?
You will not be allowed to amend an existing donation but you can add another one.
How do I change my credit card details before funding ends?
Please visit PayPal and log in to change your credit card details. If you paid directly by card, please get in touch with Hubbub at email@example.com
What happens if my credit card is declined?
Don’t worry, if this happens you will be sent a re-pledge link so you can make sure you have the necessary funds available and re-donate.
Can I change my reward selection?
Sorry, no. Pompey need to be able to manage the quantity of their rewards so changes could cause problems for them. You can make another pledge if there is a reward you particularly want.
Can I get a reward if I live in a different country?
Yes. But Sponsors are encouraged to select a higher donation level to counter the postage and packaging cost incurred to the Crafters in the process of sending out rewards.
When will my reward be delivered?
If the campaign is successful, your reward will be delivered at the approximate delivery date stated on the campaign page. If you would like more information, you can contact Pompey directly through our contact page.
What do I do if the rewards haven't yet been delivered?
The delivery of rewards is a tough part of the crowdfunding process, especially where there are large numbers of rewards to send out or they have problems with the organisations producing their rewards. We will communicate any problems to you and we ask for your understanding here. However, if you wish to inquire further, you can contact us directly through our contact page.